Contacting Support

Support Channels

Email Support

support@startingline.co.za

• For general inquiries
• Technical issues
• Account questions
• Response: 24-48 hours

Phone Support

087 265 2017

• Urgent issues (event < 48 hours)
• Payment problems
• Critical technical issues
• Business hours: 8am-5pm Mon-Fri

Financial Support

finance@startingline.co.za

• Payout questions
• Banking details
• Commission queries
• Revenue reports

Event Comments

For event-specific issues:

• Use Comments tab in event
• Approval questions
• Change requests
• Event modifications

Help Center

Self-service resources:

• Browse articles (you're here!)
• Search for solutions
• Video tutorials
• FAQs

What to Include

Essential Information

Always provide:

• ✅ Your name and email
• ✅ Event name and date
• ✅ Detailed description of issue
• ✅ What you've already tried
• ✅ Screenshots (if applicable)
• ✅ Error messages (exact text)

Good Support Request Example

Common Issues

Self-Service Solutions

Can't log in:

• Use "Forgot Password" link
• Check email for reset link
• Clear browser cache
• Try different browser

Event not visible:

• Check event status (must be Published)
• Verify event date is in future
• Confirm approval received

Banking details issues:

• Complete all required fields
• Wait 24-48 hours for admin verification
• Check for confirmation email

Participant can't find ticket:

• Check spam/junk folder
• Verify email address correct
• Resend from participant list
• Check WhatsApp for ticket link

Priority Support

For urgent issues:

• Call phone support (business hours)
• Email with "URGENT" in subject
• Explain time sensitivity
• Provide direct contact number

What to Expect

• Initial response acknowledgment
• Estimated resolution time
• Step-by-step troubleshooting
• Follow-up until resolved
• Solution documentation

Feedback

Help us improve:

• Rate your support experience
• Suggest improvements
• Report unclear articles
• Request new help topics