Event Comments & Admin Communication

Comments System

Every event has a comments thread for admin communication:

Accessing Comments

1. Go to your event in dashboard
2. Click the Comments tab
3. View conversation history
4. Add new comments

Who Can See Comments

• ✅ You (event organiser)
• ✅ Platform administrators
• ❌ NOT visible to participants
• ❌ NOT public

When to Use Comments

Event Approval Process

During review:

• Admin requests clarifications
• You provide additional information
• Discuss required changes
• Track approval status

Change Requests

For published events:

• Request date/venue changes
• Ask for special permissions
• Discuss pricing adjustments
• Propose modifications

Support Issues

Technical or platform issues:

• Report bugs or errors
• Request feature assistance
• Ask platform questions
• Get technical support

Special Requests

• Custom features for large events
• Integration assistance
• Bulk operations
• Data exports or reports

Response Times

Standard Support

Priority	Response Time
Urgent (event < 7 days)	Within 4 hours (business hours)
High Priority	Within 24 hours
Normal	Within 48 hours
Low Priority	Within 3-5 business days

Notifications

You'll be notified when:

• 📧 Admin replies to your comment
• 📧 Status of your request changes
• 📧 Admin asks for information
• 📧 Issue is resolved

Best Practices

• Be Specific: Provide details and context
• Include References: Event name, date, error messages
• Be Patient: Allow response time before following up
• Stay Professional: Courteous communication
• One Topic Per Thread: Don't mix multiple issues

Comment History

Comments are:

• Permanently saved
• Timestamped
• Searchable
• Chronologically ordered
• Include author name

Following Up

If no response within expected time:

1. Add follow-up comment
2. Reference original comment
3. Reiterate urgency if applicable
4. Or email support@startingline.co.za