WhatsApp Notifications

How It Works

Starting Line integrates with WhatsApp for instant notifications:

Automatic Delivery

• Sent to participant's mobile number
• Delivered within seconds of registration
• Includes direct link to ticket
• No setup required from you

Requirements

Participants must have:

• Valid South African mobile number
• WhatsApp installed
• Internet connection

Automatic Messages

Registration Confirmation

Sent immediately after payment:

• ✅ Confirmation of registration
• 🎟️ Direct link to download ticket
• 📞 Event organiser contact
• 🔗 Link to event details

Event Reminders

Automatic reminders:

• 3 days before: Event reminder
• 1 day before: Final reminder with logistics
• Morning of: "Good luck today!" message

Important Updates

Urgent notifications for:

• Weather-related changes
• Start time modifications
• Venue changes
• Cancellations or postponements

Benefits

For Participants

• ⚡ Instant delivery
• 📱 Easy access on mobile
• 🎟️ Quick ticket access
• 💬 Can reply with questions
• 📲 No email checking needed

For Organisers

• ✅ Higher engagement (98% open rate)
• ✅ Reduces "didn't receive ticket" support
• ✅ Instant delivery confirmation
• ✅ Direct communication channel
• ✅ Less reliance on email

Message Content

WhatsApp messages are:

• Short and concise
• Mobile-optimized
• Include clickable links
• Branded with event name
• Professional and friendly tone

Opt-Out

Participants can opt-out:

• Messages include opt-out instructions
• System respects preferences
• Email delivery continues
• Compliant with regulations

Two-Way Communication

Participants can reply:

• Questions go to your contact number
• You can respond directly
• Personal, direct communication
• Better participant experience

Delivery Status

Track WhatsApp deliveries:

• ✅ Delivered successfully
• ❌ Failed (invalid number)
• ⏳ Pending delivery
• View in participant details