Viewing & Downloading Your Tickets

Finding Your Tickets

Multiple ways to access your event tickets:

1. Confirmation Email

Immediately after registration:

• Check your email inbox
• Look for "Registration Confirmed" email
• Ticket PDF attached
• Or click download link in email
• Save to your device

2. WhatsApp Message

Instant ticket access:

• WhatsApp message sent to your number
• Click ticket link
• Opens PDF in browser
• Download or save
• Forward to WhatsApp contacts if needed

3. Participant Dashboard

Access all your tickets in one place:

1. Go to startingline.co.za/participant-dashboard
2. Enter your email address or mobile number
3. Click "Get My Tickets"
4. Check your email for access link
5. Click link to view all your orders
6. Download tickets as needed

4. Request Resend

Can't find your ticket:

• Check spam/junk folder first
• Use participant dashboard to resend
• Or contact event organiser
• Provide order reference or name

Ticket Information

What's On Your Ticket

Your ticket includes:

• 🎟️ Participant Name: Full name
• 🏃 Event Details: Name, date, time, venue
• 📏 Distance/Category: What you're entered in
• 🔢 Race Number: Your bib number (if assigned)
• 📱 QR Code: For electronic check-in
• 📧 Order Reference: Unique order ID
• 👕 Merchandise: Items ordered (if any)
• 📞 Organiser Contact: For questions

QR Code

The QR code is important:

• Unique to your registration
• Used for race day check-in
• Scanned at registration/pack collection
• May be scanned at start/finish
• Don't share or post publicly

Race Number (Bib Number)

If shown on ticket:

• Pre-assigned race number
• Look for this number at pack collection
• Makes collection faster
• Some events assign numbers on race day

Ticket Formats

• PDF: Download and save to device
• Digital: View in browser/app
• Printable: Can print at home
• Mobile-Friendly: Display on phone screen

Using on Race Day

What to Bring

On event day:

• 📱 Option 1: Ticket on your phone (digital)
• 🖨️ Option 2: Printed ticket
• 🪪 ID Document: For verification (especially licensed events)

Digital Ticket (Phone)

Using your phone:

• ✅ Keep phone charged!
• ✅ Open ticket before arrival (no signal issues)
• ✅ Increase screen brightness
• ✅ Have backup screenshot saved
• ✅ Keep phone unlocked while in queue

Printed Ticket

Printing at home:

• Print clearly on A4 paper
• Ensure QR code is visible
• Fold and keep in dry place
• Don't fold through QR code

Check-In Process

1. Arrive at registration/pack collection
2. Join appropriate queue
3. Show your ticket (QR code)
4. Staff scans QR code
5. Verify your details
6. Show ID if requested
7. Receive race pack & bib number
8. Sign indemnity (if required)

Lost or Forgotten Ticket

If you forget your ticket:

• No problem! Your registration is in the system
• Tell staff your name and ID number
• They can look up your registration
• May take longer, so arrive early
• Have ID document ready

Multiple Tickets (Group)

If you registered multiple participants:

• Each person has own ticket
• Forward tickets to each participant
• Or they can check-in with you (show all tickets)
• Each person must be present to collect (event policy)

Ticket Verification

Your ticket may be scanned at:

• Pack collection/registration
• Entry to start chute
• Water points (some events)
• Finish line
• Prize giving/meal collection

Common Issues

QR Code Won't Scan:

• Increase screen brightness
• Clean phone screen
• Staff can enter order number manually

Wrong Details on Ticket:

• Contact organiser immediately
• Bring ID to prove correct details
• May need to be corrected on race day

Ticket Not Received:

• Check spam/junk folder
• Check WhatsApp messages
• Use participant dashboard
• Contact organiser with payment proof