Setting Up Banking Details

Why Banking Details?

Banking details are required to receive event revenue:

Payment Flow

1. Participants register and pay
2. Funds held securely by platform
3. After event, commission deducted
4. Net revenue paid to your bank account
5. Monthly payout schedule

When to Add

Add banking details:

• ✅ Before publishing your first event
• ✅ Or within 7 days of event date
• ❌ Cannot receive payouts without verified details

Adding Your Details

Navigate to Banking Settings

1. Dashboard → Settings
2. Click "Banking Details" tab
3. Fill in all required fields
4. Submit for verification

Required Information

Field	Description
Account Holder Name	Name on bank account (must match exactly)
Bank Name	Select from dropdown (SA banks)
Account Number	Full account number (no spaces/dashes)
Account Type	Cheque, Savings, or Business
Branch Code	6-digit branch code

Business vs Personal Accounts

Personal Account:

• Individual organisers
• Hobbyist event creators
• Small-scale events
• Account in your personal name

Business Account:

• Registered companies
• Professional organisers
• Regular large events
• Account in company name
• Requires company registration docs

Verification Process

Step 1: Submit Details

• Fill in all required fields
• Double-check accuracy
• Submit for admin review
• Status: Pending Verification

Step 2: Document Upload

For business accounts, provide:

• Bank statement (last 3 months)
• Company registration certificate
• ID document of account holder
• Proof of address

Personal accounts:

• Bank statement or confirmation letter
• ID document

Step 3: Admin Verification

Platform team reviews:

• Verify account details match documents
• Check account is active
• Confirm account holder identity
• Timeline: 24-48 hours (business days)

Step 4: Confirmation

Once verified:

• ✅ Email confirmation sent
• ✅ Status: Verified
• ✅ Ready to receive payouts
• ✅ Can publish events

Common Issues

Verification Failed:

• Account name doesn't match documents
• Invalid account number
• Inactive or closed account
• Missing required documents

How to Fix:

1. Check rejection reason in email
2. Update incorrect information
3. Upload missing documents
4. Resubmit for verification

Updating Banking Details

To change your bank account:

1. Go to Banking Details settings
2. Click "Update Banking Details"
3. Enter new details
4. Resubmit for verification
5. Wait for admin approval

Note: Pending payouts use old account until new account verified.

Security

Your banking information is:

• 🔒 Encrypted in our database
• 🔒 Only accessible to finance team
• 🔒 Never shared with third parties
• 🔒 Used only for payouts
• 🔒 Compliant with PCI-DSS standards

Payout Schedule

Once verified:

• Payouts processed monthly (1st week)
• Minimum payout: R100
• Receive payout statement via email
• Track in Dashboard → Financials