When Will I Get Paid?

Payout Schedule

Payouts occur automatically after your event:

Standard Payout Timeline

Why 7 Days?

The waiting period allows for:

• Event Completion: Ensure event actually took place
• Refund Window: Handle any last-minute participant issues
• Dispute Resolution: Address any complaints or concerns
• Quality Control: Verify event was delivered as promised
• Bank Clearing: Ensure all funds are fully settled

Payout Calculation

Your payout includes:

Example Payout

Payout Process

Automatic Processing

1. Day 0: Your event takes place
2. Day 1-6: Refund/dispute window
3. Day 7: Payout automatically initiated
4. Day 7-9: Bank transfer processing (1-2 business days)
5. Day 8-10: Funds appear in your account

Notifications

You'll receive:

• 📧 Email when payout is initiated
• 📧 Email when payout completes
• 💰 Payout reference number
• 📊 Detailed payout statement

Payout Statement

Your statement includes:

• Complete revenue breakdown
• List of all registrations
• Fee calculations
• Refund details (if any)
• Bank reference number

Banking Details

Required Information

Ensure your profile has complete banking details:

• ✅ Bank name
• ✅ Account holder name
• ✅ Account number
• ✅ Branch code
• ✅ Account type (Cheque/Savings)

Updating Banking Details

To update your details:

1. Go to Profile Settings
2. Click Banking Information
3. Update your details
4. Click Save Changes
5. Admin verification (24-48 hours)

Business vs Personal Accounts

You can use either:

• Business Account: Recommended for regular organisers
• Personal Account: Acceptable for small/occasional events
• Note: Account holder name must match your registered name

Common Issues

Payout Delays

Payouts may be delayed if:

Issue	Solution
Incomplete banking details	Complete your profile banking information
Incorrect account number	Update and reverify banking details
Pending disputes	Resolve participant complaints
Event cancellation	Process refunds before payout
Bank holidays	Transfers resume on next business day

Missing Payouts

If your payout doesn't arrive:

1. Check your email for payout notification
2. Verify banking details are correct
3. Allow 1-2 business days for bank processing
4. Check with your bank (they may hold the transfer)
5. Contact support if still not received after 3 business days

Partial Payouts

Payouts may be reduced due to:

• Refunds processed after event
• Chargebacks or disputes
• Adjustments for previous errors
• All adjustments explained in payout statement

Multiple Events

If you have multiple events:

• Each event paid out separately
• Each on its own 7-day schedule
• Separate payout statements
• Separate bank references

Getting Help

For payout issues:

• 📧 Email: finance@startingline.co.za
• 📞 Call: 087 265 2017
• 🕐 Response time: 24-48 hours
• 📋 Have your event ID and bank reference ready